Grievance redressal mechanism for pensioner CPPC guidelines, issued by CPAO
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-11. SHIKAJI CAMA PLACE,
NEW DELHI-110065 PHONES: 26174456, 26174456, 26174438
No. CPAO/Tech/Bank Performance/37 Vol-111/2020-21/63
Dated: 08.12,7020
OFFICE MEMORANDUM
Subject-Review of Grievance Mechanism-reg.
Kindly refer to this office e-mail dated 19.11.2020 on the subject mentioned above. in this regard it-is submitted that no reply has been received from the CPPC.
2. Therefore, your attention is invited to Para 9.2 of the CPPC guidelines, issued by CPAO in 2012 and updated on 2015, which refers to Grievance Mechanism of the CPPCs and you are once again requested to intimate the following at the earliest:
1. Existing grievance redressal mechanism in your CPPC/Bank for pensioner. 2. Nature of general grievances.
3, Process for redressal of grievances of pensioners.
4, Escalation matrix of grievance.
5. Mediums for lodging & redressal of grievance. (website/phone/fax/letter/personal visit etc.)
6. Toll free telephone number for grievance redressal of pensioners, if any.
7, In case, the grievance pertains to CPAO or PAO/HoO of Ministry/Department, how it is forwarded to the concerned stakeholder/handled?
8. Whether the link of CPAO’s website is provided on the grievance portal of the CPPC?
3. This issues with the approval of Chief Controller (Pensions).
(Neeraj Kulhari)
Dy. Controller of Accounts
Rajasekaran A, PPO 462 9595 00745, says
Dear sir,
I am Rajasekaran A, I was worked DAE .And absorb form government service (Department of Atomic energy) to,”Nuclear Power Corporation “during 1994, 4th CPC. During that time I was “Tradesman E” from 1989 .i was got eligible pro-rata pension wif ,17th September 1994
.
After some months DAE given another option to absorb NPCIL. During 5th CPC 1998.Some staff given option to join NPCIL. And got pro-rata pension.
After some years went Some court judgement came From 2006 order the pension calculate asper during the retirement Grade pay +band pay Divided by 2.=as per this order the pensioner got monitory benefit.
My grevence is I was come from DAE “4th CPC “1994..asper 2006 Govt order I got pension pro-rata pension RS 4485/-only.
In this juncture my junior who got tradesman E.. During 1996 .He was opted Npcil during “5CPC”.1998..He is eligible pro-rata pension RS 6250/-I was writing my grevence cell.
Details letter and supporting documents etc.
And send parent also Department DAE..There is one pensioner Account officer Name Smt Saradtha Mani (DAE) .She was informed me my grevence request consider and send it And forwarded to DAE” “POWER”for considering my humble request.
But so far nothing taken favorable action my grevence letter. Kindly follow my grevence letter. It was pending with DAE pension account cell,Mrs Saradtha Mani.
Thankyou,
A. Rajasekaran, PPO :46 295 95 00 745,
Mob :9171083369,
Bank :SBI, Kalpakkam branch,
A/c:10912101294. IFSC:SBIN0002219,
Adar :7892 6069 2464,
No :3B,G1-Selvam Garden, Kamber St,
Tambaram East, Chennai 600059.
Mail :rajavelu1949@gmail.com,
And
Nirmalarajasekaran1954@gmail.com.
MUKUNDAN NARASIMHACHARI says
My Grievance on my pay fixation registered from 2010 is not responded properly affecting me in my pay in service, settlement and in pension till date.
A very few of normal events alone are solved and not many. They act only as a forwarding agents and do not follow anything further.
They just float the registered grievance and the grievance becomes between the affected party and the admin.
The very purpose is of no value. In my opinion they the white elephants.
The electronic system is again an additional expense to the Govt and creates more post and the forwarding will be more faster with he same attitude.
The loss to meis so far is about 3 lakhs,in service (a chart is also submitted) besides settlement and pension difference from June 2010 and again from 7CPC pension from Jan 2016 – as a whole
The total s coming to 5 lakhs in addition tothe postal expenses and personal visits by about 50000/-.
They run only a postal courier service parallel to Govt Post. now with electronic may be advance to fast track service. witout any difference.