Complaints Against CGHS Empanelled Hospitals
GOVERNMENT OF INDIA
MINISTRY OF HEALTH AND FAMILY WELFARE
DEPARTMENT OF HEALTH AND FAMILY WELFARE
LOK SABHA
UNSTARRED QUESTION NO. 4898
TO BE ANSWERED ON 31ST MARCH, 2017
COMPLAINTS AGAINST CGHS EMPANELLED HOSPITALS
4898. ADV. NARENDRA KESHAV SAWAIKAR:
Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:
(a) whether the Government has received large number of complaints from Central Governmentnpensioners particularly in metro cities about harassment meted out to them and denial of admission in emergency cases by private hospitals approved under Central Government Health Scheme;
(b) if so, the details thereof, metro citywise separately during the last three years; and
(c) the details of action that have been taken by the Government against the erring hospital, naming the hospitals in each metro city?
ANSWER
THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND
FAMILY WELFARE
(SHRI FAGGAN SINGH KULASTE)
(a) to (c): Details of some complaints against hospitals empanelled under CGHS in Delhi/NCR and action taken is enclosed.
Information in respect of other Metro cities is being collected and will be laid on the Table of the House
ANNEXURE
Details of complaints against hospitals empanelled in Delhi/NCR under CGHS
|
S.No |
Name of the Hospital |
Nature of Complaints/Name of the Complainant |
Action Taken Report |
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Year 2014 |
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1 |
Dr. B.L. Kapur Memorial Hospital, Pusha Road, New Delhi |
Complaint of Sh. Sarmukh Singh regarding non-entertaining his wife, Smt. Nirmaljeet Kaur in emergency and compel to leave the hospital without providing first aid treatment. |
Circus, New Delhi has sent a cheque of Rs. 1,50,000/- bearing No. 250683 dated 11.7.14 on account of levy 15% of PBG submitted by the hospital, which was submitted in the Govt. account on 24.7.14.
The letter has been issued to The assistant Registrar National Human Rights Commission, Block”C”, G.P.O. Complex, INA, New Delhi On date 24.10.2014 and 30.07.15 |
|
2 |
Dr. B.L. Kapur Memorial Hospital, Pusha Road, New Delhi |
Complaint of Sh. Surinder Kumar Saraf regarding denial of admission/treatment to his wife Smt. Gurdev Kaur in emergency |
In response to the direction of this office, the Manager of Bank of Baroda, B-3, Connaught Circus, New Delhi has forwarded a cheque of Rs.1,50,000/- bearing No. 250684 dated 11.7.14 on account of levy 15% of PBG submitted by the hospital, which was submitted in the Govt. account on 24.7.14. |
|
3 |
Rockland Hospital, Sector XII, HAF-B, Phase 1, Dwarka, New Delhi-110075 File No. 6-154/2014 |
Complaint has been received from Sh. Sandeep Kumar regarding refusal of admission, denial of credit facility and misbehavior by the treating doctor when he took his father Sh. Hukam Chand for treatment in emergency |
The Competent Authority has taken a decision to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages, submitted by the hospital to Union Bank of India, I.F. Branch, Con. Circus, New Delhi. The recovery amount has been received from the guarantor bank vide DD bearing No. 824610 dated 28.09.2016 and the same has been deposited in Govt. account. |
|
4 |
Dr. B.L. Kapoor Memorial Hospital Pusa Road New Delhi-110005. File No. 6-174/2014 |
Complaint of Sh. C.S. Rajput was received taking necessary action regarding denial of admission in emergency.
|
The Competent Authority has taken a decision by a letter dated 14.1.16 that an amount equivalent to 15% of PBG i.e. Rs. 1,50,000/-, is to be forfeited as Liquidated Damages from the PBG of Dr. B.L. Kapoor Memorial Hospital. The recovery amount has been received from the guarantor bank vide DD bearing No. 047989 dated 22.09.2016 and the same has been deposited in Govt. account |
|
Year 2015 |
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|
1 |
Dr. B.L. Kapoor Memorial Hospital, Pusa Road, New Delhi- 110005. File No. 6-12/2015 |
Complaint of Dr R.K. Mehta was received taking necessary action regarding denial of admission to his mother in emergency |
A warning letter has been issued to MS hospital vide letter dated 22.06.15 to follow the CGHS guidelines strictly. |
|
2 |
Pushpanjali Crosslay Hospital Ghaziabad |
Complaint of sh. Praveen Kumar Jain. Regarding refusal of entertaining to his mother Smt. Kanta Jain refuses to treat such patient under CGHS. |
The Competent Authority has taken a decision vide letter dated 30.5.16 followed by reminder dated 1.8.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Pushpanjali Crosslay Hospital Ghaziabad. |
|
3 |
Balaji Action Hospital Paschim Vihar, New Delhi File No. 6- 44/2015 |
Complaint of sh. P.N. Valecha regarding refusal of treatment |
A Warning was issued to MS of the hospital by a letter dated 8.2.16 to follow CGHS guidelines strictly and be more considerate towards patients. |
|
4 |
Max Superspeciality Hospital FC 50, C&D Block Shalimar Bagh, New Delhi-110088. |
Complaint of Sh. Swami Nath regarding denial of admission to his wife Smt. Bimla Shukla |
The Competent Authority has taken a decision vide letter dated 28.4.16 followed by reminder dated 13.7.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Max Superspeciality Hospital FC 50, C&D Block Shalimar Bagh, New Delhi |
|
5 |
Max Superspeciality Hospital, FC 50, C&D Block Shalimar Bagh, New Delhi |
Complaint of Sh. Rajesh Khattar regarding denial of admission/treatment to his mother, Smt. Raj Kumari Khattar in Emergency |
The Competent Authority has taken a decision vide letter dated 28.4.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Max Superspeciality Hospital, FC 50, C&D Block Shalimar Bagh, New Delhi and the recovery amount has been received from the concerned bank and deposited in Govt. account on 1.7.16. |
|
6 |
Dr. B.L. Kapur Memorial Hospital. 6-169/2015 |
Complaint of Sh. Phoolchand Sharma regarding non-honouring the permission letter issued by CMO i/c CGHS WC, Dev Nagar in r/o treatment of his wife, Smt. Sarbati Devi |
The Competent Authority has taken a decision vide letter dated 22.4.16 followed by reminder dated 1.8.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Dr. B.L. Kapur Memorial Hospital.
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7 |
Max Super Speciality Hospital, Indraprastha Extension, Patparganj, Delhi.
|
Complaint of Sh. Pratap Singh Adhikari regarding non-honouring the permission letter issued by CMO i/c CGHS WC, Lodhi Road-II |
As the matter is sub-judice, therefore, kept pending till judgment of District Consumer Redressal Forum. |
|
Year 2016 |
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8 |
Max Super Specialty Hospital,2,Press nclave Road, Saket, New Delhi |
Complaint of Sh. Sudhir Mohan Rastogi regarding denial of admission/non- honouring the permission letter issued by CMO i/c CGHS WC, Andrews Ganj |
The Competent Authority has taken a decision vide letter dated 1.8.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of the Hospital
|
|
9 |
Max Super Speciality Hospital, East Block, 2 press Enclave Road, Saket, New Delhi |
Complaint from Dr. Ved Parkash Chandna regarding non-honouring the permission letter issued by the Competent Authority |
The Competent Authority has taken a decision vide letter dated 28.7.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of the Hospital. |
|
10 |
Saroj Super Speciality Hospital, Sector -14 Extn., Madhuban Chowk, Rohini, New Delh |
Complaint of Sh. Jagan Singh regarding denial of admission to him in emergency |
The Competent Authority has taken a decision to impose 15% (i.e. Rs. 75,000/-) of PBG as Liquidated Damages from the PBG of Saroj Super Speciality Hospital.
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|
11 |
Dr. B.L. Kapur Memorial Hospital, Pusha Road, New Delhi |
Complaint of Sh. Jeewan Lal regarding denial of admission to his daughter, Ms K Kusum even of producing prior permission letter. |
The Competent Authority has taken a decision vide letter dated 7.6.16 to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Dr. B.L. Kapur Memorial Hospital.
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12 |
Max Superspeciality Hospital, FC 50, C&D Block Shalimar Bagh, New Delhi 6-33/2016 |
Complaint of Dr. Bharat Bhushan Sharma regarding non-honouring the permission letter issued by the Competent Authority and asked to deposit Rs. 23,000/-. |
The Competent Authority has taken a decision to impose 15% (i.e. Rs. 1,50,000/-) of PBG as Liquidated Damages from the PBG of Max Superspeciality Hospital, FC 50, C&D Block Shalimar Bagh, New Delhi.
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13 |
Medanta The Medicity, Sector – 38, Gurgaon, Haryana |
Complaint of Sh. Braham Dutt Sharma regarding non- honouring the permission letter issued by the Competent Authority and asked to deposit Rs. 70,000/- |
A SCN was issued to MS of the hospital by a letter dated 22.4.16 followed by reminder dated 18.7.16 to submit their explanation on the matter and the reply is still awaited |
|
14 |
Max Super Speciality Hospital (earlier known as Saket City Hospital), Mandir Marg, Press Enclave Road, New Delhi
|
Complaint of Sh. Salekh Chandra Sharma regarding denial of admission/treatment to his wife, Smt. Shakuntla Sharma in emergency |
A SCN was issued to Director of the centre by a letter dated 29.6.16 to submit their explanation on the matter the reply is still awaited. |
|
15 |
Max Smart Super Speciality Hospital (earlier known as Saket City Hospital), Mandir Marg, Press Enclave Road, Saket, New Delhi |
Complaint from Sh. Ramdas regarding denial of admission to him in emergency with the plea of non-availability of beds |
A SCN was issued to MS of the hospital by a letter dated 2.8.16 to submit their explanation on the matter the reply is still awaited. |
|
16 |
Narinder Mohan Hospital & Heart Centre, Mohan Nagar, Ghaziabad 6-51/2016 |
Complaint of Sh. KM Mathur regarding harassment and non- honouring the permission letter issued by CMO i/c CGHS WC Shahibabad |
The explanation were sought from the hospital which were sent to Sh. KM Mathur vide letter dated 30.5.16 for his comments.
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17 |
Max Super Speciality Hospital, Saket, New Delhi. |
Complaint of Sh. R. N. Datta regarding denial of allotment of room in emergency |
As there were no supportive documents in r/o the complaint made by Sh. R. N. Datta. Therefore, AD (SZ) was requested by a letter dated 10.6.16 followed by reminder dated 17.8.16, 25.10.16 & 20.12.16 to provide the copy of discharge summary and other relevant documents pertaining to the treatment of Sh. R. N. Datta in the above said hospital for further consideration of the case |
|
18 |
Goyal MRI & Diagnostic Centre, B-1/12, Safdarjung Enclave, New Delhi |
Complaint of Sh. Arun Kumar Shah regarding refusal of conducting Ultrasound (KUB)-PVR test as advised by Govt. Specialist of Safdarjung Hospital |
A warning was issued to MS of the hospital vide letter dated 10.6.16 and cautioned to carefully read the prescription/advice and provide investigation strictly as per CGHS guidelines |
|
19 |
Max Smart Super Speciality Hospital (earlier known as Saket City Hospital), Mandir Marg, Press Enclave Road, Saket, New Delhi |
Complaint from Sh. Ramdas regarding denial of admission to him in emergency with the plea of non-availability of beds. |
The clarification were sought from the hospital, which seems satisfactory and sent to Sh. Ramdas by letter dated 21.10.16.
|
|
20 |
Fortis Healthcare Ltd., A-Block, Shalimar Bagh, New Delhi |
Complaint from Sh. Satish Kumar regarding refusal of admission & credit to his wife, Smt. Usha Sikka in emergency without referral letter from CGHS Wellness Centre. |
A SCN was issued to MS of the hospital by a letter dated 31.8.16 to submit their explanation on the matter |
|
21 |
Metro Hospital & Cancer Institute, 21, Community Centre, Preet Vihar, Delhi |
Complaint from Sh. Naseem Ahmad regarding Denial of admission/treatment to his daughter, Miss Anjum in emergency |
A SCN was issued to MS of the hospital by a letter dated 31.8.16 followed by reminder dated 4.11.16 & 19.12.16 to submit their explanation on the Matter |
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22 |
Chandra Laxmi Hospital, Sec-4, Plot No. 337, Vaishali, Ghaziabad |
Complaint from Sh. Ajit Kumar Singh regarding denial of treatment to him in emergency |
A SCN was issued to MS of the hospital by letter dated 4.11.16 followed by reminder dated 19.12.16 to submit their explanation on the matter |
|
23 |
Max Superspeciality Hospital, FC 50, C&D Block Shalimar Bagh, New Delhi |
Complaint from Sh. Ranvir Singh Sugandh regarding non-honouring the permission letter issued by the Competent Authority.
|
A SCN was issued to MS of the hospital by letter dated 21.12.16 to submit their explanation on the matter |
Source: Lok sabha
Pooja rai says
The doctors or nurse are worse they don’t do treatment for cghs card holders. I went there with my mother and waited for 3 hours, I thought that my number will come now and now. They don’t have any shame they keep treating the people who gives fees they attended around 20 people who were coming after me. I waited with hope that sometime they will do treatment but they were watching us without any shame if they don’t want to treat the cghs card holders they should remove their name from cghs empanelled They don’t have any right to keep us waiting for so long. Around 18 people who were sitting there and waited they were cghs card holders some said we came yesterday also but we get no treatment and today we came so early and waiting for 3,4 hours. How ridiculous they are if they don’t want to do treatment for cghs card holders they should remove their name. They are doing these cheap things with the people on daily basis.
Rajiv says
Even after initial recommendation of Doctor of CGHS dispensary for treatment /consultation with Doctors of Private Hospital on panel of CGHS ,,for each periodical visit / for tests prescribed /for visit for showing the test reports ,the private hospitals ask the patient to go to CGHS dispensary and take permission on the prescription for each visit as otherwise the patient is made to pay regular charges of the Hospital to avail the facility even after having CGHS card and recommendation of Doctor in Charge of CGHS dispensery .
sonnia says
my mother is sufferring from pnemonia.she is having asthma from last 3 years.i visit 3 times to the hospital but they denied just because now they will not take cghs patient.if my mother treatment going from last 3 years in medanta only then where shall i take her now.her condition is going worse.are they doctors or what.please do something to these private hospitals who are jus treating us like a dustbin.
Prakash purohit says
I went to Cghs approved hospital jollygrant Himalayans hospital for may mothers heart operation.they clearly denied to do the operation in cghs govt approved rates.they told me to go at other hospital.than whats the use of having cghs card.they told me they have informed the health ministry that they cannot operate in cghs rates.so is there any way so that i can complaint this issue to goverment so that they can clearlyfy this doubt between govt and cghs approved hospitals so that no patient suffer in future and gets treated timely.
Dinesh Sachan says
I do not satesfid by government action for hospital