Deficiency in providing of services by banks to sick pensioners / family Pensioner
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066
CPAO/IT &Tech/Bank Performance/37 (Vol-III)(A)/2018-19/17
25.04.2018
Office Memorandum
Subject- Deficiency in providing of services by banks to sick pensioners/family Pensioner.
It has been observed that number of grievances are being received in CPAO regarding deficiency in services rendered by banks to pensioners/family pensioners. Pensioners/ family pensioners especially those who are sick, paralyzed and bedridden are facing problems while withdrawing their money from their respective pensions accounts.
In view of the above, Heads of CPPCs and Heads of Government Business Divisions of all the authorized banks are requested to issue necessary instructions to all the branches to attend these pensioners/family pensioners who are sick, paralyzed and bedridden on priority basis with empathy so that no hardships are caused to the pensioners/ family pensioners.
This issues with the approval of Chief Controller (Pensions).
(Praful Dabral)
Sr. Accounts Officer (IT & Tech)
M.K.Kumar says
Kindly approch your husband’s ex-employer/PAO. Also contact Railway Association of your railway zone.
K Devi says
kindly suggest a way to approach to whom railway or pension disburshing bank as my family pension not revised yet as my husband retire from railway in Oct1995 and passed away in sep 2006 so please help