Availability of Visitor Pass in SWAGATAM portal
The Ministry of Railways in India has introduced a new system for obtaining visitor passes through the SWAGATAM portal. Currently, the Ministry of Home Affairs’ Reception Cell issues daily visitor passes at Rail Bhawan after confirming visitors’ identities through telephonic communication with officers and their staff. This process involves manual data entry into the SWAGATAM portal, capturing visitor photographs, and issuing entry passes, resulting in time-consuming queues at the reception counter.
भारत सरकार/GOVERNMENT OF INDIA
रेल मंत्रालय/ MINISTRY OF RAILWAYS
(रेलवे बोर्ड/RAILWAY BOARD)
CIRCULAR
Sub: Availability of Visitor Pass in SWAGATAM portal.
At present, the Ministry of Home Affairs’ (MHA) Reception Cell at Ground Floor in Rail Bhawan issues daily visitor passes after getting telephonic confirmation of the visitors’ identity from the concerned officers (JD/DS & above) or their personal staff, feeding in the visitor details into the SWAGATAM portal (https://swagatam.gov.in – developed by MHA), taking the visitors’ photographs and then issuing the entry passes. All these activities consume precious time and necessitates queueing up of people at the Reception counter.
- MHA has developed the SWAGATAM portal in such a way that even before arriving at Rail Bhawan, the visitors can login to the said portal with their mobile numbers & OTP, key in their required details and submit for getting visitor pass approved. Further, the concerned Officer in Rail Bhawan (or their personal staff) can login to the SWAGATAM portal through the Officer’s Parichay account (the same as for email.gov.in or eOffice accounts), and check and approve / reject the visitor passes. All of the above process is completely electronic with only printing of the passes physically by the Reception Cell. This will significantly speed up generating visitor passes.
- At the outset, all Officers of the rank of JD/DS and above whose details are not yet available in the SWAGATAM portal, may please furnish their complete details (full name, designation, email id—gov.in, mobile no., room no. and railway telephone) to G. Branch at the earliest for entering the same in the portal. All the Officers may also kindly take note of the process as in para 2 above and also apprise the same to their personal staff and to the persons intending to visit them so as to avoid queueing up of people at the Reception counter and save precious office time.
(Priya Gopalakrishnan)
Deputy Secretary (G)
Railway Board